Legal

Privacy Policy

How we collect, use, and protect your data.

Last updated on June 6, 2026

This Privacy Policy describes how Snowburst Software LLC ("redENGINE", "Company", "we", "us", or "our") collects, uses, stores, and protects personal data in connection with the redENGINE website, SaaS services, digital products, customer accounts, and related services (collectively, the "Services").

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, this Policy is intended to comply with the General Data Protection Regulation (EU) 2016/679 (GDPR) and other applicable data protection laws.

Data Controller

Snowburst Software LLC is the data controller responsible for your personal data.

Contact: [email protected]

Categories of Personal Data We Collect

We collect the following categories of personal data depending on how you interact with our Services:

Account & Registration

Name
Email address
Username
Encrypted password

Billing & Transactions

Billing address
VAT number (if applicable)
Subscription details
Transaction identifiers
Purchase history

Technical & Usage

IP address
Device identifiers
Browser type and version
Operating system
Usage analytics
Error reports

Communication

Support tickets
Email correspondence
Chat messages
Feedback submissions

Payment card data is processed securely by third-party payment providers and is not stored on our servers.

We do not intentionally collect special categories of data (such as health, religion, biometric, or genetic data).

Legal Basis for Processing

We process personal data under the following legal bases:

Contract Performance

To provide SaaS services, manage accounts, process payments, and deliver customer support.

Legal Obligation

To comply with tax, accounting, and regulatory requirements.

Legitimate Interests

To ensure platform security, prevent fraud, improve services, and enforce our Terms of Service.

Consent

For marketing communications and non-essential cookies. You may withdraw consent at any time.

Data Retention

We retain personal data only as long as necessary:

Account data: For the duration of the account plus up to 12 months after closure
Billing records: As required by applicable tax law
Support communications: Up to 24 months
Marketing data: Until consent is withdrawn

When you delete your account (see Section 9), we anonymize your account itself and erase the personal data we are not required to keep. We retain the minimum information that tax and accounting law obliges us to preserve — for example, the billing details that must appear on an invoice (such as name, address and VAT number) together with the transaction amounts — for the legally required retention period, after which those records are deleted. Contact and device data that is not part of that legal record (such as your email address, phone number and IP address) is removed.

International Data Transfers

Where personal data is transferred outside the EEA/UK/Switzerland, we implement appropriate safeguards such as Standard Contractual Clauses or equivalent legal mechanisms.

Data Security

We implement appropriate technical and organizational measures including encryption in transit, access controls, logging, monitoring, and regular security reviews.

Your Rights

If you are located in the EEA/UK/Switzerland, you have the right to:

Access your personal data
Request correction or deletion
Restrict or object to processing
Data portability
Withdraw consent at any time
Lodge a complaint with your local Data Protection Authority

To exercise your rights, contact: [email protected]. For account deletion specifically, see Section 9.

Account Deletion & Anonymization

You can request deletion of your account at any time from your account settings ("Delete my account"), or by contacting [email protected].

How the process works

After you confirm a deletion request, your account enters a 30-day grace period. We send reminder emails during this period, and you may cancel the request at any time before it ends — either from your account or via the cancellation link in those emails.
At the end of the grace period, we permanently anonymize your account. This is irreversible: your personal data (such as your name, email, username, password, IP address, and device identifiers) is erased or replaced with non-identifying values, and the account can no longer be accessed or recovered.
We retain transaction and billing records that we are legally required to keep, in anonymized form, for the period required by applicable tax and accounting law. These records no longer identify you.

Effect on purchases

Deleting your account permanently ends your access to it and to any licenses or keys associated with it, which will stop working and cannot be restored. We do not provide refunds for unused license time as a result of a deletion request, except where a refund is required by law. Deleting your account does not waive any refund, withdrawal, or statutory right you are already legally entitled to.

Restricted or banned accounts

If your account has been restricted or banned for violating our Terms of Service, we retain the limited information necessary to keep that restriction enforceable — including device identifiers associated with the restriction — even after anonymization. We rely on our legitimate interest in preventing abuse and ban evasion, and on the establishment, exercise, or defense of legal claims. All other personal data is anonymized as described above.

Accounts under review

Accounts with ongoing obligations (for example, reseller or community-menu accounts) may require a manual review before deletion. Where we cannot delete an account automatically, we will contact you; your right to erasure is not affected.

Cookies

We use cookies and similar technologies to maintain sessions, analyze usage, and improve our Services. Where required by law, we obtain consent for non-essential cookies.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.